Privacy Policy
Lucy Webster Fine Art takes your privacy very seriously and therefore wants you to be clear about the choices and control you have in relation to your personal information. Please carefully read this Privacy Policy and make sure you fully understand all the information outlined before continuing to use this site.
Cookies
Cookies are small files or pieces of text that download to a device when a visitor accesses a website or app, and collects standard internet log information as well as visitor behaviour information. This website uses the following cookies to help the site run as effectively as possible:
Functional and Required cookies - these cookies are always in use to ensure this website is completely secure when serving you as a visitor.
Analytics and performance cookies - these cookies are used to help Lucy Webster Fine Art keep up-to-date with site traffic and activity so that they can review and update their content on a regular basis. These cookies are optional and are only used once you acknowledge the cookie banner displayed when you first join the site.
To view the full list of the cookies used by Squarespace on this website please click here. If you would like any further information please don’t hesitate to contact the artist using the email lucywebster-art@hotmail.com and they will do their best to answer your query.
Please be aware that if you decide not to accept cookies associated with this website on your browser, some website content may not be available and certain features may not function.
What data is collected?
Personal identification information is collected by Lucy Webster Fine Art to process orders; whether it be a commission order or a purchase through the online shop. The following outlines what data is collected and why:
Name - for identification and customer service purposes
Email - to provide initial contact after you use the “Request A Commission” or “Contact” forms and keep in touch with you throughout the commission process. It is also used to inform you of updates to your order from the online shop, or keep you updated with news, products and offers should you wish to subscribe to the newsletter. You can read more about the types of emails you may receive below.
Billing and Shipping address(es) - used to process and ship your order directly to you or the recipient.
If you are providing Lucy Webster Fine Art with personal information about third parties, for example because the commission you have requested is a birthday gift for someone else, then you confirm that you consent on their behalf to the processing of their personal data.
This website has been created in, and is hosted by, Squarespace. Squarespace collects personal data when you visit this website including:
Information about your browser, network and device
Web pages you have visited prior to coming onto this platform
Your IP address
Other information collected may also include details about your use of this website such as: clicks, use of internal links, pages visited, scrolling activity, searches and time-stamps.
Squarespace collects this information because it is required to run this website securely, protect you as a user and Lucy Webster Fine Art as a business, and to improve the platform and services it offers. All data collected by Squarespace is analysed in a de-personalised form.
How is the data collected and stored?
Most of the data collected on this site is directly provided by you, the visitor. It is collected when you fill out any form on this website or purchase items through the online shop. Similarly, as outlined above, data is provided via your browser’s cookies whenever you use and view this website.
Lucy Webster Fine Art takes your privacy very seriously. Data is securely stored on a regularly updated device complete with antivirus software. Any data that is saved electronically will be erased one year after collection unless access is still required by either party after this period. Once data has been erased, should you wish to re-commission Lucy Webster Fine Art or make another online purchase, you will have to provide your information again. Additionally some data may be written down by hand, for example in a diary or invoice book, which is kept in a secure filing cabinet and is shredded after one year.
Emails sent from this website
Lucy Webster Fine Art uses Squarespace Email Campaigns built into the foundations of this website. The main use for these email campaigns is a newsletter, which is considered a marketing email and is used by Lucy Webster Fine Art to keep you, the customer, updated with news, events, products and offers. Should you subscribe to this newsletter, your name and email address will be stored within a mailing list on this website host platform so that Squarespace can securely and efficiently send these emails out to you. You can choose to remove yourself from this list at any time by clicking the unsubscribe button at the bottom of a recently received email.
When you place an order or create a customer account with Lucy Webster Fine Art via this website, you will receive emails relating to the order/account activity. These emails may include the following messages about your order/account:
informing you that you have created an account
informing you that your account password has been reset or updated
informing you that you have made a purchase and providing details of your order
informing you that your order has been shipped
Please note it is not possible to unsubscribe from these types of emails. Squarespace sends these emails on behalf of Lucy Webster Fine Art.
On occasion you may receive an ‘Abandoned Cart’ email informing you that you still have items in your basket which you can purchase. These emails will be sent to you within 24 hours of your last activity on this website where you carried out the following actions:
you entered your email address at the checkout or were logged into your customer account
you added a product which is in stock to your basket
you closed your browser or left the website without completing the purchase or logging out of your account
The email you receive will link back to this website and allow you to pick up where you left off and complete any purchases. Should you wish not to receive these emails, you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of the email.
Site security and protection
This website is protected and has an active SSL certificate to ensure all data is encrypted, and is using all measures possible to ensure your data is secure. However, by using Lucy Webster Fine Arts website or viewing associated social media pages, you should acknowledge that use of the internet in it’s entirety is not guaranteed to provide complete security of your data whilst being processed and transferred to or from you via the internet; and subsequently this part of the process is out of Lucy Webster Fine Arts control.
Accessing webpages or apps through third-party links provided on this website is entirely at your own risk as Lucy Webster Fine Art cannot verify that these sites have active SSL protection.
Customer accounts and subscriptions
When creating a customer account, this website will collect data in order to power that account and keep it safe and secure. This data also improves the checkout experience provided by this site and the overall customer service you receive. The information collected and stored when you set up a customer account includes:
Billing and shipping address(es)
Your name
Email adress(es)
Phone number (if provided)
Details about your order, e.g. size of portrait requested or type of subscription purchased
This information is shared with Squarespace, the host provider of this website, so they can provide services to Lucy Webster Fine Art and ensure the website runs efficiently.
The above also applies when you purchase any subscription service provided on this website. This allows the subscriptions to auto-renew smoothly and ensures access to your subscriptions at all times.
If you have created a customer account, when you visit the checkout, this site may auto-complete information for you such as your shipping and billing addresses. The site does this by sharing what you have typed previously with Google Places API and returning the suggestions to your browser when you are filling in your details. This is done to improve and quicken your checkout experience.
It is your responsibility as the customer account holder to ensure that all personal data you provide is accurate and up-to-date. Lucy Webster Fine Art is not to be held accountable for discrepancies as a result of wrongly inputted information. It is also the customer’s responsibility to keep their customer account password safe and not distribute it to any other person. If a customer believes their customer account has been breached, they should contact the artist immediately via lucywebster-art@hotmail.com and they can delete the associated account on behalf of the customer. The customer will then have to create a new account with a new, secure password should they wish to continue purchasing an order or subscription.
Data Protection Rights
This section ensures that you as a user of this site are fully aware of all your data protection rights. Every user is entitled to the following:
THE RIGHT TO ACCESS - you have the right to request copies of your personal data from Lucy Webster Fine Art.
THE RIGHT TO RECTIFICATION - you have the right to request Lucy Webster Fine Art to correct any information you believe to be inaccurate or incomplete.
THE RIGHT TO ERASURE - you have the right, under certain circumstances, to request that your personal data is erased from Lucy Webster Fine Art.
THE RIGHT TO RESTRICT PROCESSING - you have the right to request that Lucy Webster Fine Art restrict the processing of, and limit the use of, your personal data under certain circumstances.
THE RIGHT TO OBJECT TO PROCESSING - you have the right to object to the processing of personal data by Lucy Webster Fine Art under certain circumstances.
THE RIGHT TO DATA PORTABILITY - you have the right to request that personal data obtained and collected by Lucy Webster Fine Art is transferred to another organisation or service, or directly to you, under certain circumstances.
If you request any one of these actions, Lucy Webster Fine Art has 28 days to respond to you. If you would like to exercise any of these rights, please contact lucywebster-art@hotmail.com
Privacy policies of other websites
The website and blog of Lucy Webster Fine Art contain third-party links to other websites or apps. This Privacy Policy only applies to this website and does not represent the privacy policy of third party sites. Therefore when clicking on a link to another website or app, you should always make sure you read their privacy policy too.
This privacy policy is regularly reviewed and updated to comply with law and legislation. Any updates will come into force immediately so it is advised you regularly come back and review this page.
This Privacy Policy was last updated on 18th April 2022
If you have any questions or concerns regarding the privacy policy or data held by Lucy Webster Fine Art, please don’t hesitate to contact by emailing
lucywebster-art@hotmail.com